Which method shall be used for disclosure that viewing cremation is prohibited for relatives?

• A. In writing, after contract
• B. In writing, prior to having a contract signed
• C. Via a sign, posted at the place of cremation
• D. A crematory may not prohibit viewing of the cremation process

Answer: (B)

Disclosures about viewing cremation must be provided in writing and before the contract is signed so the family can make an informed decision before agreeing to services. This up-front written notice ensures the policy is part of the agreement and protects the consumer from being bound to a restriction they didn’t know about when they committed. If the disclosure comes after signing, it’s too late to affect the contract, and relying on a sign at the facility may not reliably reach the family or bind the agreement. While crematories can have viewing policies, they must be disclosed in writing before the contract is signed, making up-front written disclosure the correct approach.