When is a representative of a funeral establishment required to provide a written price list to an individual?

• A. At the beginning of discussion of prices or funeral goods and services offered
• B. At the conclusion of the arrangement conference
• C. At the conclusion of the selection of funeral goods and services
• D. At the beginning of discussion of vital statistics and obituary information

Answer: (A)

The main idea being tested is price transparency and when price information must be shared in writing. A funeral establishment representative must provide a written price list at the very start of any discussion about prices or about the funeral goods and services offered. This aligns with the rule that consumers should receive the General Price List before delving into the specifics of what is available or before making decisions about arrangements. Having the price list up front helps the consumer compare options, ask informed questions, and avoid unexpected charges later.

In practice, this means handing over or presenting the General Price List as soon as price information is requested or when the conversation begins about any goods or services—well before finalizing purchases or committing to specific arrangements. The other options miss this timing: providing the list only after the arrangement is concluded, after the selection is made, or unrelated to vital statistics and obituary information would deprive the consumer of essential pricing information when they first inquire.