If a consumer asks at the reception if cremation services are offered, what should the receptionist provide?

• A. Hand the individual a copy of the 'Consumer Guide to Funeral and Cemetery Purchases'
• B. Hand the individual a copy of the 'Declaration For the Disposition of Cremated Remains'
• C. Hand the individual a copy of the 'General Price List'
• D. Summons a licensed funeral director to answer the individual's question

Answer: (C)

The main idea here is price disclosure and consumer protection under the Funeral Rule. When a consumer asks at reception whether cremation services are offered, the receptionist should provide the General Price List. The GPL is the standardized document that itemizes all goods and services and their prices, including cremation options, so the caller can clearly see what is available and compare costs.

Other documents aren’t the right fit for this moment. A consumer guide to funeral and cemetery purchases is educational material, not the required price list for evaluating offerings. The Declaration For the Disposition of Cremated Remains is a form related to authorizing disposition, not about what services are offered. Summoning a licensed funeral director isn’t necessary just to answer whether cremation is offered. Providing the GPL directly addresses the question with transparent pricing and service options.