During a removal from a residence, when must you present your General Price List?

• A. You are not required to offer the General Price List because it is not taking place in the funeral home
• B. You are required to offer the General Price List as soon as you identify yourself to the family
• C. You are required to offer the General Price List as soon as a family member identifies him or herself to you
• D. You are required to offer the General Price List if there is a discussion about prices or the selection of funeral goods or services other than a request to embalm the body

Answer: (D)

The rule hinges on when price information and choices must be shared. The General Price List must be offered whenever there is discussion about prices or when the family is selecting funeral goods or services. It isn’t triggered merely by identifying yourself or by being in a residence, and it isn’t required just because someone asks to embalm the body. If you start talking about costs or about which goods or services to provide (other than a simple embalmment request), you should present the GPL so the family can review prices before making decisions. This is why the option that states you must offer the GPL when there is price discussion or selection of funeral goods or services is the best choice.